The first priority of a service provider; Customer satisfaction or Quality of service?
Updated on September 1, 2018 in Business Management
2 on August 31, 2018

Hi guys!

A service provider who is a person or a company manages all the things about their service and customer. practically it is very difficult to manage both things.

Some customer needs are different, that will affect the quality of service or product. As a service provider how to manage these things?

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1 on August 31, 2018

Simply said, when the service provider going to take care of the customer needs like as their own needs. Definitely, there should be in a customer satisfaction and Quality.

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on September 1, 2018

I’m ok with that, What I’m asking here, sometimes the customer needs are directly against their policy or rules. For an example a customer of a bank asking to get money with the wrong way. At the same time, the customer also very important to that bank. so the bank doesn’t like to miss the customer.Here, the bank should take a suitable decision. That may accept the customer need or explain the adverse reactions to the customer. If they accept that need, that will definitely affect the quality of service. As a company or service provider how to handle this scenario.

(The bank scenario is just an imagination)

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